Privacy Policy
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● name
● mailing or street address
● email address
How do we collect your personal information?
We collect your personal information directly from you when you:
● Purchase a product such as a book
● subscribe to our mailing list
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● provide you with goods which you have purchased
● send out email newsletters and marketing
Disclosure of personal information to third parties
We would never disclose your personal information to anyone unless it was required to deliver your orders, for example disclosing your address to a courier company.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third
parties if we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court / tribunal order.
How do we protect your personal information?
We will take reasonable steps to ensure that the personal information that we hold about you is kept
confidential and secure, including by:
● taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls)
Online activity
This website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website gathers analytics to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication / contacting us using the details set out in the “How to
contact us” section below.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
We will endeavour to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us. We will deal with such a
request by following the procedure outlined below:
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can
contact us for assistance as follows: